![]() Find: When the sales order is not in edit mode you are able to search the order lines.Options: The Options button contains a menu of options for the grid:.Move: The Move button allows you to insert rows, move the selected row up or down, or delete the selected row.The Detail grid is where product details are entered.Ī row of buttons appear above the right side of the grid: The Requested Ship date represents the date the customer should ship the returned products by. The Ship Via can be configured to set a default Service. The Shipping method to be used for the credit memo.ĭisplay's the Carrier and Carrier service to be used for shipping. Defaults to the customer's default Branch if one is assigned ( Customer tab of the Edit Customer window). The list includes all Terms Codes setup in QuickBooks. Defaults to the customer's terms code if one is assigned Credit tab. Will default based on the Ship To Location, but can be overridden. The Ship To Attention for this Credit Memo. This will be the email used for any documents emailed from the Credit Memo window, including invoices. Text / 253 Characters (100 for QuickBooks Online) The contact fax number for this Credit Memo. The contact phone number for this Credit Memo. You can type in a contact for this Credit as well, however it will not be saved to the Edit Customer window. ![]() The Contact Name field will display a list of the Customer's Billing contact, Ship To contacts, and additional Contacts from the Contacts tab of the Edit Customer window. You can change the Location field or manually overwrite the Ship to Location. The Location field at the top of the Credit Memo window will determine which Shipping Address is displayed. The Billing Address comes from the Billing Address field in the Edit Customer window. Text / Up to 5 lines, 41 Characters per line (500 for QuickBooks Online) The Detail section of the Credit Memo includes the customer's Bill To, Ship To, and Contact information as well as the Ship Via. A default Reference can be defined in the Reference field in the Customer tab of the Edit Customer window. Different than the credit's entry date which can be found on the Additional Info tab.ĭisplays a list of locations saved in the Ship To tab of the Edit Customer window.Īn additional reference field. This can be back dated to match the date the credit request was received. The date the credit memo request was received from your customer. If a match isn't found you will be asked if you want to create the customer. Alternatively, you can type in the customer. Use the Magnifying Glass to lookup and select a customer. You can enter your own credit number before or after saving as long as it isn't a duplicate. ![]() ![]() The credit number assigned will be based on the Order sequence in the Company Numbers section of the Configuration Manager credit memos and orders use the same numbering sequence. The Credit # field will automatically assign the next Credit # when you Save the Enter Credit window. The Enter Credit header section is visible at all times and includes information such as the credit number, credit memo date, and customer. ![]() Create a credit memo from a Business Activity.In addition to the above steps, there are additional ways to enter a Credit Memo: Once the Enter Credit window appears, use the Credit Memo Fields Guide to fill out the necessary credit memo fields. You can remove products or edit the product quantities, as necessary. Lot/serial numbered products will also have their lot/serial numbers copied to the credit memo. The Enter Credit will appear with the original customer and sales order products listed on it.Open an open or completed Sales Order in the Enter Sales Order window.Select Enter Credit Memo from the Sales menu at the top of Acctivate.Ĭreate a Credit from the Enter Sales Order window:.The Enter Credit window will appear with the customer added to it.Using the Customer List in the left menu, search for and select the Customer you want to create a credit memo for.Credit Memo EntryĬredit memos can be created in various ways however most users will find the following methods are the most common way to start the creation of a credit memo in Acctivate: The Sales list allows you to filter, sort and view credit memo information. The Sales list can be found by clicking Sales in the left menu of Acctivate. Acctivate uses a credit memo to track the initial request for a credit, then a credit invoice is created which gives a credit to the customer's account and adds quantities back into inventory. A credit memo is a non-posting transaction which is used to receive product back from a customer, issue a credit to a customer, or both. ![]()
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